Job Description

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The HR Manager will lead Human Resource functions for assigned stations with direction and support from the Regional HR Director and partnership with the Corporate HR functions. This role is responsible for partnering with field operations leaders, front-line employees and other HR functions to ensure the station’s culture and performance align with company objectives. The HR Manager job duties include employee and labor relations, leading and supporting complex investigations, talent and performance management, and HR administration. This position reports to the Regional HR Director.

Responsibilities

• Builds relationships with regional operations leadership team to understand the business needs and talent requirements to meet the organizations goals.
• Provides advice and counsel station leadership on policy and/or collective bargaining agreement interpretation, FLSA, FMLA, ADA, reasonable accommodations, etc.
• Leads the investigative process related to employee matters. This includes conducting fact finding investigations related to any EEO type charges including developing position statements and providing guidance to operational leaders with developing and reviewing charges in discipline/discharge matter.
• Partners with the Talent Acquisition team to provide field support in the recruitment initiatives of the region, collaborates with departmental managers to forecast staffing needs and understand skills and competencies required for openings.
• Provides field support for learning & development programs and initiatives, in partnership with Talent Development.
• Provides field support for the performance management process through the tools and direction provided by Talent Development, including goal setting, constructive feedback and timely performance evaluations.
• Collaborate with HR functions to support change management strategies related to the implementation of major initiatives.
• Maintains compliance and knowledge of labor and employment laws, regulations including trends, best practices, and regulatory changes.
• Performs other duties as assigned.

Required Skills

• Excellent verbal and written communication skills, including the ability to facilitate discussions and/or present to large groups.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Ability to identify trends and measure results using data, insight, critical thinking and strategic problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Experience working in a multicultural, diverse environment.
• Ability to successfully partner with leaders at all levels.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn the organization’s HRIS and TM systems.
• Ability to travel overnight on short notice.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities

Required Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 7+ years’ HR Generalist, HR business Partner experience.

Preferred Experience

• HR Leadership Experience
• Prior experience in logistics, distribution, manufacturing, retail or other related environment.
• Experience in a unionized environment
• SHRM-CP, PHR, or SHRM-SCP, SPHR

Physical Requirements/Working Conditions

• Works in a standard office environment with frequent computer and phone use.
• Must be able to travel at short notice and regularly (up to 25%) to operational sites—including warehouses, cargo terminals, ramp areas, and station locations—for investigations, meetings, and training.
• Ability to walk through large facilities and navigate stairs, uneven surfaces, and noisy operational areas.
• May require flexible hours to support urgent employee relations matters or time-sensitive investigations.
• Prolonged periods of sitting, standing, interviewing, and document review.
• Must maintain strong visual and auditory acuity to conduct interviews, assess environments, and review detailed documentation.
• Ability to lift up to 35 pounds (files, laptop equipment, or related materials) as needed.

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

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