Job Description

Summary

Verida, Inc. is a non-emergency medical transportation (NEMT) management company headquartered in Villa Rica, Georgia. We specialize in administering complex NEMT programs for state Medicaid agencies and managed care organizations. Our services include call center operations; eligibility verification and utilization controls; claims management; transportation provider credentialing and monitoring; fraud, waste, and abuse mitigation; and comprehensive compliance and quality management.

The Senior Corporate Manager, Transportation Safety and Risk provides enterprise-level leadership and oversight of transportation safety and fleet risk across Verida’s NEMT programs. Reporting to the Vice President, Corporate Compliance, this role establishes and monitors safety expectations for contracted transportation providers (and any direct-operated fleets), supports regulatory and contractual compliance, and leverages data-driven insights to reduce collisions, member injuries, and high-risk practices. This position serves as a key subject matter expert supporting compliance, provider relations, quality, and client engagement activities.

Key Responsibilities

Provider Safety Standards & Oversight

• Develop, implement, and maintain corporate transportation safety standards for NEMT providers, including requirements related to:
• Driver qualifications, background checks, MVR monitoring, and ongoing driver oversight
• Passenger assistance, safety, and wheelchair securement practices
• Vehicle condition, inspections, and maintenance as they relate to safety and compliance
• Partner with Provider Credentialing, Network Management, and Compliance to embed safety requirements into provider onboarding, credentialing, and re-credentialing processes.
• Participate in or lead provider safety audits and reviews, including analysis of incident history, training records, vehicle inspection results, and corrective actions.
• Collaborate with Provider Relations and Compliance to ensure safety performance is reflected in provider scorecards, performance reviews, and remediation discussions.

Incident, Crash & Member Safety Management

• Establish and communicate consistent enterprise expectations for incident and crash reporting, investigation, and documentation across programs and provider networks.
• Review, analyze, and trend safety-related events including collisions, member injuries, safety complaints, and safety-related missed trips.
• Work cross-functionally with Compliance, Quality, and Provider Relations to develop, implement, and monitor corrective action plans (CAPs) at the provider, regional, and program levels.
• Support client audits, RFP responses, regulatory inquiries, and independent risk assessments by providing subject matter expertise and safety documentation.

Data, Telematics & Performance Monitoring

• Utilize available data sources—including incident reports, complaints, provider metrics, and telematics data where applicable—to identify high-risk behaviors, trends, and systemic issues.
• Where driver safety or telematics platforms are implemented (e.g., Samsara, Lytx, Geotab), support:
• Selection and refinement of safety metrics and thresholds
• Interpretation of data for driver coaching, provider engagement, and performance management
• Integrate transportation safety metrics into Compliance and Quality dashboards to support ongoing monitoring and executive reporting.

Training, Safety Culture & Collaboration

• Support the development and delivery of NEMT-specific safety training for providers and internal stakeholders, including topics such as:
• Passenger Assistance, Safety, and Sensitivity (PASS-aligned principles)
• Wheelchair securement, lift/ramp operation, defensive driving, distraction, and fatigue management
• Incident reporting expectations and learning from safety events
• Participate in provider meetings, webinars, and communications to reinforce safety expectations, share lessons learned, and promote continuous improvement.
• Serve as a transportation safety and fleet risk subject matter expert to Corporate Compliance, Quality, Provider Relations, and executive leadership.

Required Qualifications

Experience

• Minimum of 2-3 years of experience in safety, EHS, or transportation safety.
• Technical Skills
• Demonstrated experience conducting incident and crash investigations and managing corrective actions through closure.
• Working knowledge of Medicaid and managed care transportation programs, with the ability to interpret state-specific NEMT requirements and translate them into operational expectations.
• Proficiency working with data, dashboards, and performance metrics (incident rates, trends, provider comparisons).
• Experience with telematics or driver safety platforms (e.g., Samsara, Intelex, Lytx, Geotab) is preferred.

Education & Certifications

• Bachelor’s degree in Occupational Safety, Risk Management, Transportation/Logistics, or a related field, or an equivalent combination of education and relevant experience.

Professional & Interpersonal Skills

• Strong written and verbal communication skills, with the ability to coach, influence, and collaborate with both external providers and internal leadership.
• Ability to operate effectively in a multi-state regulatory environment and work closely with compliance, quality, and provider relations teams.
• Willingness and ability to travel to provider locations and program sites as needed.

Preferred Qualifications

• Professional safety certification such as ASP, CSP, or a recognized transportation safety designation (e.g., CDS, CTP).
• Experience working for an NEMT broker or management company, managed care organization, or large paratransit provider.
• Experience integrating telematics or driver safety data into provider scorecards or performance management frameworks.
• PASS Instructor certification or experience delivering PASS-aligned or similar passenger assistance training.
• Experience working with or managing a brokered transportation provider network or multi-site fleet operations
• At least 1-2 years of experience in passenger transportation, such as NEMT, paratransit, ambulance, student transportation, ADA transit, or similar environments.

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