Job Description

Do you like working with your hands? Do you enjoy variety in your work? Surface Experts Technician might be the job for you! Enjoy using your creativity to problem-solve repairs that typically take less than an hour.

Surface Experts is a national brand that is in the process of growing our local team. We are looking for a person to fill our field technician role. Both men and women make great Surface Experts techs, but there are a few requirements that help us determine whether someone will have the skill set to be able to learn quickly.

A Day in the Life of a Surface Experts Technician:

Benefits/Perks:

Base Salary + Bonus Opportunity: Performance-based commissions starting on day 1

Great Work/Life Balance: No required overtime, no nights, no weekends

Time Off: Paid holidays and accruable vacation

Flexible work schedule: Can accommodate midweek appointments

Paid New Hire Training: Onboarding includes learning alongside a trained technician

Company Car: Each technician drives a branded company vehicle for job duties

Tools Included: All necessary tools and product are provided

Learn a New Trade: Develop skills in a brand new emerging trade

Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving

Small Business: Local business with an owner who works alongside the team each day

Mentorship Opportunities: Ongoing repair training and career development

Dedicated Help Lines: Technician Support Team on call to assist to questions

Our Core Values:

Serve Others

Be a Problem Solver

Trust the Process

Our Mission:

Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by reducing the waste of time, money and materials which end up in landfills.

Job Duties and Responsibilities:

In the Field Daily

On the jobsite for 4+ customers per day

On-site Work Orders, customer service, and follow-ups

Working for a variety of customers in different industries including Property Management, Hotels, Movers, Builders, etc.

Customer Service and Communication

Display world-class customer service for tenants and property management staff

Track work progress and notes in our CRM/Dispatch tool

Communicate with support team with questions

Follow Repair Process

Understand and utilize our unique 5-step repair process

Employ each tool in your custom tool-kit

Problem-solve repairs with creativity

We are looking for someone who has experience as a tile setter. You will use your knowledge of different types of tile (porcelain, ceramic and natural stone) to create repair solutions. Additionally, experience with installation in a variety of locations (ex: Shower walls and floors, backsplashes and high traffic areas) will help as you problem-solve.

Preferred Qualifications:

Experience working with your hands - This could be in construction, manufacturing, painting, or even a personal hobby

Experience working in facilities maintenance can be a big plus, but is not required

An ability to identify, compare, and recreate colors - Understanding color and how to match color is a large part of what we do. An art background is helpful, but not necessary.

Willingness to commit to learning a skill that may take months to master.

What We Value:

Attention to detail

Enjoy working with a team

Ability to manage your own schedule

Customer service experience

Excellent work ethic

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.

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