Job Description

Quality Assurance Tester (Mid-Level)

Join one of Tampa's top employers in the heart of the Westshore District, where innovation, collaboration, and community come together. We're looking for a detail-oriented Quality Assurance Tester with a strong understanding of Personal and Commercial Insurance to help ensure the quality and reliability of our systems. If you thrive in a fast-paced environment and enjoy solving problems while improving processes, this role offers meaningful impact and strong growth potential.

About the Role

As a Quality Assurance Tester, you'll play a key role in executing system, integration, and user acceptance testing. You'll partner closely with business and technical teams to validate requirements, identify issues, and ensure our applications meet the highest standards of quality and performance.

What You'll Do

• Execute functional testing scenarios based on business requirements
• Perform system, integration, and user acceptance testing according to established plans
• Collaborate with fellow QA team members, providing updates on testing progress and results
• Ensure all testing activities are conducted and documented in alignment with defined standards
• Identify, document, and report defects with clear supporting details
• Validate training materials and process change documentation
• Participate in QA best practices, test planning, and quality assessments
• Conduct regression testing to confirm ongoing system performance and stability
• Continuously look for opportunities to improve testing efficiency and effectiveness
• Monitor and support internal users by managing support requests and providing technical assistance related to policy administration, claims, and billing systems
• Communicate professionally and effectively with team members, leadership, clients, and vendors
• Contribute to special projects and cross-functional initiatives as needed
• Uphold company integrity by adhering to all regulatory requirements, policies, and procedures

What You Bring

• Experience executing QA testing in a structured environment with strong attention to detail
• Ability to work under pressure and meet tight deadlines without compromising quality
• Strong understanding of Personal and Commercial Lines insurance products
• Proven ability to collaborate effectively within a team while also working independently
• Solid problem-solving skills, with a proactive approach to seeking guidance and providing feedback
• Strong written and verbal communication skills, with the ability to clearly articulate issues and requests
• Experience with conflict resolution and maintaining positive working relationships
• Familiarity with QA best practices, testing methodologies, and documentation standards
• Proficiency in Microsoft Office tools (Word, Excel, Access, PowerPoint) and Outlook

What Success Looks Like

• Testing processes are executed thoroughly, consistently, and in alignment with best practices
• Defects are identified early, documented clearly, and resolved efficiently
• Systems continue to perform reliably through effective regression testing
• Collaboration across teams leads to improved quality, transparency, and delivery outcomes

Why Join Us?

We offer competitive compensation and a comprehensive benefits package designed to support your professional and personal well-being. As one of the best employers in Tampa, we are deeply committed to fostering an inclusive workplace where every team member can thrive.

Our culture emphasizes community involvement, social good, and employee wellness through a variety of initiatives that make a real difference—both inside and outside the workplace. With strong opportunities for career growth and development, you'll have the support and resources to build a rewarding future here.

We are proud to be an all-inclusive Equal Opportunity Employer (EOE), dedicated to building a diverse and welcoming environment for all.

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