System Support Specialist - Findlay, OH Job at Sheetz, Findlay, OH

S2l3WURkcDNQZ0h5LzFiMllCMTh0V21r
  • Sheetz
  • Findlay, OH

Job Description

This position offers a base salary range of $61,843 - $108,497 per year, depending on experience and qualifications, plus bonus based on company performance.

One of the MANY work perkz at Sheetz is quarterly employee bonuses based on company performance! And there's more - A LOT more... like competitive salaries, PTO and parental leave, 401k match and employee stock ownership, limitless professional development and growth opportunities, tuition reimbursement, full medical, vision and dental coverage, and snack discounts!

Onsite role with a Monday-Friday schedule, 6AM-3PM.


OVERVIEW

Provide technical support to internal customers for all IT systems and applications. The System Support Specialist is responsible for resolving advanced issues, including those that have been escalated from other members of the System Support team.


RESPONSIBILITIES (other duties may be assigned)

  1. Initial and escalation resource for dealing with challenging technical issues and call tickets
  2. Possess in-depth knowledge of one or more Packaged Solutions, and of the business processes the packages support
  3. Handle non-routine issues that have been through initial resolution procedures but have not yet been resolved. May own escalated issues and work with other disciplines to resolve issues
  4. Identify the source of technical or business process issues using Root Cause Analysis techniques. Devise or modify procedures to solve these issues.
  5. Provide technical advice to less experienced system support personnel
  6. Possess in-depth knowledge of tools such as debuggers and SQL editors and their use as part of troubleshooting and issue resolution
  7. Participate in Implementation / Deployment / Documentation projects as assigned
  8. Provide evening and weekend "on call/issue" support as needed. Sheetz is open 24/7/365 and as such, our internal and external customers may require support at any time.
  9. Identify technical support trends which require immediate attention
  10. Develop technical support documentation

QUALIFICATIONS

(Equivalent combinations of education, licenses, certifications and/or experience may be considered)

Education
  • Bachelor's degree in a field of study which includes courses in computer programming, systems analysis, system development, or systems engineering is required.
  • Bachelor's degree in Computer Science, Management Information Systems, Computer Engineering is preferred
Experience
  • Minimum 3 years of applicable experience in a technology environment required.
Licenses/Certifications
  • HDI or similar certification is preferred.
Tools & Equipment (Other than general office equipment):
  • None

ACCOMMODATIONS

Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.

Job Tags

Work at office, Immediate start, Monday to Friday, Weekend work, Afternoon shift

Similar Jobs

Intermountain Health

Advanced Imaging Cardiologist Ogden UT Job at Intermountain Health

 ...Mountains and is within a day's drive of five national parks. Ogden boasts of its breathtaking mountain views and access to skiing/snowboarding (9 resorts within 60-75 min drive, including Snowbasin - site of the 2002 Olympic Downhill). There is no lack of summer activities... 

Dane Street

Remote Utilization Nurse Reviewer Job at Dane Street

 ...A leading healthcare company is looking for a Utilization Management Nurse Reviewer to ensure medical services are appropriately utilized. Responsibilities include conducting assessments, reviewing patient records, and collaborating with healthcare providers. A valid... 

Advanced Alternative Energy Solutio

Experienced Solar PV Technician Job at Advanced Alternative Energy Solutio

 ...Certified preferred OSHA-10 and CPR preferred RESPONSIBILITIES: Oversee safety of crew members and job site Install high quality solar PV installations based on system design specifications Lead and train crews in all facets of PV project implementation Ensure install... 

Teksky LLC

Welder/Fabricator Job at Teksky LLC

 ...This position involves multiple types of metal fabrication, from heavy structural steel to light gauge cosmetic, you will see it all. Essential Duties & Responsibilities ~ Knowledge and use of handheld fabrication equipment ~ Ability to operate... 

DHF Capital

Remote Accounting Clerk Intern: Hands-on Finance Job at DHF Capital

 ...financial services company is seeking a Remote Accounting Clerk Intern to join its finance team. This is an excellent opportunity for students or recent graduates to gain hands-on accounting experience. The role includes supporting financial operations, managing financial...