Job Description

Security Operations Specialist

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

The role is an entry-level position for those who have an interest in a career in risk management and an aptitude for providing security advice and assistance to clients in difficult situations. The position is ideal for someone either looking to begin or build on a career in security and risk management, learning valuable skills and experience in an operational setting. The Crisis24 Global Operations Centers are at the heart of the delivery of operational tasks for our clients globally, handling a range of situations from routine monitoring to supporting complex security and evacuation tasks. The candidate must be able to effectively balance the efficient delivery of daily tasks alongside being able to deal with and help to resolve unexpected complex events, including giving immediate support and advice to people in live security incidents. Central to the role is the ability to work under pressure clearly and calmly, to work effectively in a global team to deliver solutions in real time, in combination with being able to run routine daily tasks with focus and accuracy.

Crisis24 seeks a Security Operations Specialist to join our Annapolis, MD Global Operations Center, supporting live operations, proactive threat monitoring, and emergency response tasks. This includes the coordination and oversight of various global operations involving emergency safety support, evacuation, security and protection tasks in high-risk and challenging locations, the proactive threat monitoring of client personnel and assets globally, and the compilation of threat information and mitigation advice. The position holder works a day, rotating a 9-hour shift pattern, from 0700-1600 with a one-hour break. You must be responsible, diligent, composed under pressure, and have demonstrated high-quality written and verbal skills.

• Support the research and assessment of a threat environment for proposed task/travel, using a range of privileged and open-source platforms/research networks
• Prepare, compile, and distribute travel security advice and risk assessments before or during client travel to higher-risk locations
• Support the research and delivery of pre-travel briefings and presentations to a range of travelers (including deploying expats, academia, NGOs, corporate travelers, C-suite, etc.)
• Brief on current threats, associated risks and suggest safety measures
• Monitor requests and supply the content to global travel security requests from deployed personnel, in-country travelers, clients, and on-the-ground security teams
• Provide travel security & emergency advice, mitigation measures, and recommendations to travelers, clients, and organization points of contact
• Utilizing open-source intelligence, proactively monitor the security situation in locations where assets are located and conduct regular checks to confirm the well-being of personnel
• Support the coordination of ad hoc travel security, secure transport, and protection tasks
• Support security response contingency planning
• Keeping superiors apprised of escalating situations
• Assist with research and review of deteriorating locations, identifying potential exit routes, transport hubs, relocation sites, border crossings and the compilation of associated mapping and information to aid preparation
• Utilize tracking platforms to monitor events and action at risk notifications
• Initiate mass communications and confirm welfare status
• React to major security incidents by providing immediate support and advice, ensuring the safety of potentially affected assets, and producing situation reports for client awareness
• Respond to Special Risk (Kidnap, Ransom & Extortion) calls, gathering the key information and quickly escalating internally to the specialist department
• Support the delivery of tracking solutions
• Monitor & react to system notifications and customer messages
• Out of hours, provide first response to activations & issues
• Support the coordination and communication of security, evacuation, and emergency tasks
• Provide operational and tactical intelligence support (including location monitoring, information collation & threat mapping) to live operations, including emergency evacuations, crisis, and incident response tasks
• Support the compilation of post-operational reports for internal (lessons identified & learnt) and external (marketing & case study) purposes
• Documenting and logging in historical archives
• Follow and adhere to Crisis24 security, response & client standard operating procedures
• Adhere to Company policies, with a focus on Information Security and Data Protection
• Retain and understand a familiarization of Crisis24 services
• Specific understanding and knowledge of security department services, procedures, systems, and client & partner relationships
• Provide day-to-day support and guidance to new front-line staff and Security Specialists, ensuring consistency, competence & efficiency in security-related response handling and operational tasks
• Strive to deliver the highest standards of service to customers
• Highlight and contribute recommendations for improved performance, process, and service delivery
• Support the training, coaching, and mentoring of new starters
• Participate in Global Operations Centre drills and exercises
• Ad hoc travel security, safety and operationally related tasks, duties, and support as required by the Head of Security, UK

The successful candidate will work as part of a team of Security Operations Specialists within our Global Operations Centre and the role requires close collaboration between team members to deliver on tasks. The Security Operations Specialists work closely with the Management team, who will both provide support and instruction. During complex tasks, the Security Operations Specialists work alongside Operations Managers to plan, run, and deliver operational support to clients. As part of a global team, the role also regularly works closely with Crisis24 colleagues in various locations to help deliver services to clients, both internal and external.

What You Will Bring

• Native / Fluent English reading and written ability required
• Additional language skills (verbal and written) are an advantage
• Effective presentation, interpersonal, written, and verbal communication skills in English; must be able to brief personnel in distress, internal & external stakeholders, and senior business leaders
• Reliable team player with the ability to carry additional responsibilities calmly and professionally
• Ability to work with minimal supervision and self-motivate
• A robust, solutions-oriented person with a proactive approach to complex challenges
• A good sense of judgment and the application of critical thinking skills are essential
• Excellent organizational & administrative skills, with a keen eye for detail
• Ability to research, digest, and evaluate various sources and associated information topics
• Capable of quickly assessing a situation and making a decision based on a clear and definable rationale, taking responsibility for the outcome
• Strong time management skills with the ability to coordinate and prioritize tasks with competing timelines in a fast-moving environment
• Ability to handle stressful situations and adapt to rapidly changing operational requirements
• Excellent computer skills with proficiency in MS Office and an aptitude to learn new applications and systems
• Worldwide geographical knowledge is essential, with an active interest in current affairs
• Additional language(s) a plus
• Higher education qualification in a related field is an advantage, but not essential

Hourly rate starts at $27.00

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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