Job Description

Process Writer Location: Any city, FL, US, 99999 Work Mode: Virtual (Exception only) Summary Gainwell Technologies is seeking a highly motivated and detail-oriented Process Writer to join our Customer Experience (CX) team. This role will be instrumental in documenting processes, writing procedures, creating Standard Operating Procedures (SOPs) and Desk Level Procedures (DLP), and creating process maps for all CX functional areas. The ideal candidate will work closely with Lean Six Sigma Black Belts and other team members to ensure comprehensive and standardized process documentation that aligns with best practices. Your role in our mission Process Documentation: Work closely with Lean Six Sigma Black Belts and CX teams to document existing processes through detailed flowcharts, process maps, and written descriptions. Conduct gap analysis to identify inefficiencies and suggest improvements, ensuring standardization and alignment with best practices. SOP and DLP Development: Write and maintain clear, concise, and standardized SOPs and DLPs for all CX functional areas. Conduct regular reviews and updates, implement version control to track changes and updates. Quality Assurance: Conduct periodic reviews and validations of process documentation to ensure it reflects actual operations and complies with operational standards. Gather feedback from stakeholders to refine documentation. Documentation Standards: Develop and implement documentation standards and best practices to ensure consistency and usability across all CX processes. Create and maintain documentation templates, tools, and resources. Collaboration: Work with cross-functional teams to gather information, clarify process details, and ensure comprehensive documentation. Engage stakeholders to understand needs and incorporate feedback. Project Management, Reporting and Communication: Track and report progress on documentation projects, meet deadlines, manage project activities, plan work, track milestones, identify risks, coordinate stakeholders, and communicate findings to teams, stakeholders, and management. What we're looking for Basic Qualifications Bachelor's degree in Technical Writing, Business, Communication, or related field, or equivalent combination of education and experience in technical/process writing, SOP/DLP development, and/or operational documentation. Knowledge‑management skills to identify, create, store, and disseminate information for employees and stakeholders. Confidence in leading teams meetings and gathering process information. Good communication and interpersonal skills to influence internal and external business units and subject matter experts. Proficiency in Microsoft Office Suite, especially Word, Excel, PowerPoint, and SharePoint. Working knowledge of process‑mapping techniques, ability to facilitate stakeholder discussions, document workflows, and develop process maps using Visio or similar. Analytical mindset to accurately break down and record processes. Ability to work as part of a team and independently manage and complete projects and tasks. Preferred Qualifications Industry knowledge of Medicaid operations (Claims, Prior Authorization, Provider Enrollment, Contact Center, Mailroom). Experience translating complex workflows into clear, standardized documentation. Experience with Lean Six Sigma methodologies or a Lean Six Sigma Green Belt Certification. Experience managing projects with multiple workstreams, including task decomposition, dependency tracking, and timeline management using project management tools. Strong analytical and problem‑solving skills to identify process gaps and recommend solutions. Proficiency with business software applications beyond Microsoft Office. What you should expect in this role Remote position (US only). Opportunities to travel through work (0-10%). Video cameras required during all interviews and during the initial week of orientation. Deadline to submit applications: 7/30/2026. Compensation and Benefits The pay range for this position is $44,000.00–$62,800.00 per year. Base pay may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience. All salaried, full‑time candidates are eligible for a generous flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. Leadership and technical development academies are available to support skill growth. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Learn more about Gainwell at our company website and visit our Careers site for all available job openings. Equal Opportunity Employer Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines wages and wage rates to include all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. #J-18808-Ljbffr

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