Job Description

Customer Service Engineer – PACE Specialist Trainer

We are seeking a Customer Service Engineer – PACE Specialist Trainer to support upcoming IT infrastructure changes through training and technical enablement. This is a remote role with travel to designated company locations for instructor-led training. The role focuses on becoming a subject-matter expert in the PACE software platform, supporting peer adoption, and providing hyper-care during system rollout. This opportunity is well suited for entry-level to early-career technical professionals, including those transitioning from the military.

Responsibilities

• Become a subject-matter expert in the PACE platform used for work documentation, parts tracking, and time reporting.
• Deliver 15–20 instructor-led training sessions (2 days each) across assigned regions.
• Lead peer training on software updates, workflows, and best practices.
• Provide technical troubleshooting, issue diagnosis, and resolution support during rollout and hyper-care (30–90 days).
• Collaborate with cross-functional teams and regional stakeholders.
• Communicate effectively with customers and internal teams in a customer-facing environment.
• Support installation, service, and maintenance of diagnostic imaging equipment as needed, based on experience level.
• Travel as required and maintain flexibility with work schedules.

Qualifications

• Associate degree, college coursework, military training, or equivalent hands-on technical education.
• Strong electrical/technical background with ability to diagnose and repair equipment.
• Proficiency with software systems, technical documentation, and user support.
• Excellent customer communication and training delivery skills.
• Team-oriented mindset with ability to work independently.
• Nice to have: Biomedical or imaging service experience, hospital or clinical environment exposure.

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