Job Description

Job Description

Job Description

Position Overview

We are looking for a friendly, organized, and detail-oriented Office Assistant to join our mobile repair team. In this desk-based role, you will serve as the first point of contact for our customers — handling inbound inquiries, scheduling repair appointments, and making outbound follow-up calls to keep our operations running smoothly. If you thrive in a fast-paced environment and love helping people, we want to hear from you.

Key Responsibilities

• Answer inbound phone calls and respond to customer inquiries in a professional, courteous manner

• Schedule, confirm, and manage repair appointments using our scheduling software

• Conduct outbound calls to follow up on service requests, parts availability, and appointment reminders

• Accurately document customer information, device details, and service notes in our system

• Coordinate with repair technicians to relay customer needs and appointment updates

• Handle customer complaints or concerns with empathy, escalating issues when appropriate

• Maintain an organized call log and daily schedule

• Assist with general office duties and administrative support as needed

Qualifications

• High school diploma or equivalent required; associate’s degree a plus

• 1+ year of customer service or office experience preferred

• Excellent verbal communication skills with a clear, professional phone manner

• Ability to manage multiple calls and tasks simultaneously without sacrificing quality

• Basic computer proficiency (scheduling software, email, data entry)

• Strong organizational skills and attention to detail

• Reliable, punctual, and self-motivated

• Interest in or familiarity with mobile devices and consumer electronics is a bonus

Staff DFW is seeking talented, reliable individuals.

Company Description

Staff DFW is seeking talented, reliable individuals.

Job Tags

Similar Jobs