Master Jeweler Job at Robbins Brothers, Bellevue, WA

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  • Robbins Brothers
  • Bellevue, WA

Job Description

Master Jeweler

The Master Jeweler is responsible for overseeing all aspects of the Jewelers Shop. He/she will do the custom work that needs to be done to drive store revenue as well as perform basic sizing, soldering & prong setting in gold, platinum and palladium. They will also be responsible for servicing customer's needs with respect to POMSP/ JSP, cleanings and Lifetime Warranty Check-up in an immediate, positive and caring manner. He/she will be responsible for conducting opening/closing/scheduled maintenance for jeweler's room and shop equipment while progressively advancing jewelry repair & manufacturing techniques. He/she must comply with safe work practices when handling hazardous materials and waste inside the jeweler's room and within the store. He/she will do the ordering for materials and tools needed to keep the shop running and stay within the allotted budget.

The Master Jeweler works closely with the General Manager/Business Service Manager to achieve store objectives and is responsible for modeling, support and adherence to company values.

Jewelry Repair
  • Performs custom work that needs to be done to drive store revenue.
  • Performs basic sizing, soldering & prong setting in gold, platinum, and palladium.
  • Finish repairs in assistance of the jewelry repair team.
Guest Service
  • Services guests needs with respect to POMSP/JSP, Cleanings and Warranty Check-up in an immediate, positive, and caring manner.
  • Assists store staff with basic guest inquiries.
Security
  • Maintains constant awareness of security issues involved in operating a store and jewelry repair shop.
  • Follows procedures & guidelines for handling merchandise.
  • Follows procedures and guidelines for opening/closing the store.
Shop Maintenance
  • Responsible for conducting opening/closing/scheduled maintenance for shop equipment
  • Maintains a clean, aesthetically pleasing shop environment; including general housekeeping of the entire shop as needed
  • Ordering materials and tools needs to keep the shop running daily
  • Responsible for maintaining the MSDS binders in their shop in order to ensure we are compliment with governing bodies outside of Robbins Brothers
  • Must know how to safely handle hazardous chemicals; include assisting with hazardous waste spills and clean up.
Education
  • Responsible for completing assigned training; including working with hazardous chemicals and hazardous waste.
  • Responsible for becoming proficient in progressively advancing jewelry repair & manufacturing techniques
  • Responsible for training all bench jewelers in their shop.
  • Responsible for bench jewelers adhering to company policies and general safe working practices at all times while inside the shop.
Value Promotion
  • Understands and nurtures the RBJI Home Office Culture.
  • Exemplifies Company Values.
  • Enforces policy of accountability toward those that do not adhere to the company values.
  • Will mediate and handle shop conflict as it arises
Other
  • To be determined

Reports To: General Manager/Business Service Manager

Direct Reports: Bench and Apprentice jewelers (other than performance reviews)

Accountabilities
  • Maintain profitability of the shop
  • Giving the guest exceptional experience and quality
  • Maintenance of the tools and shop machinery
  • Open lines of communication with other store employees

Job Tags

Apprenticeship, Immediate start, Home office

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