Anticipates guests' needs, responds promptly and acknowledges all guests, however busy and whatever time of day. Maintains positive guest relations at all times. Resolves guest complaints, ensuring guest satisfaction. Maintains complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities. Obtains assigned bank and ensures accuracy of contracted monies. Keeps bank secure at all times. Answers department telephone, using correct greeting and telephone etiquette. Processes all guest check-ins. Verifies registration card information with the guest. Obtains back-up information for guest credit/payment method and inputs into system; collects cash when designated. Directs Bell Person to escort guest and transport their luggage to the room. Handles overbooked or "walked" guests. Accepts and records wake-up call requests. Monitors, sends and distributes guest faxes. Communicates pertinent guest information to designated departments (i.e., special requests, amenity delivery). Resolves discrepancies on the room status report with Housekeeping. Matches the bucket check to in-house guest ledger report; reports discrepancies to supervisor/manager. Processes all check-outs. Processes adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. Processes Players Club applications and issues Players Cards to interested guests. Performs other related duties as assigned. Promotes superior guest service.
Minimum Qualifications
High school graduate or equivalent vocational training certificate. Good communication skills both verbal and written. Ability to compute basic arithmetic. Provide excellent guest service and maintain a professional demeanor. Ability to input and access information in the property management system/computers/point of sales system. Some college or training in hospitality industry. Previous experience as Front Desk Clerk. Must be able to work various shifts, weekends, holidays and flexible hours. Must be able to withstand prolonged standing.
...Job Description Job Description Parks Heating, Cooling, Plumbing & Electrical has been a leading provider of HVAC, Plumbing and Electrical services in the Charlotte Metro Area for over 50 years. We are actively seeking an experienced Plumbing Service Technician We...
...deviation from credit programs and policy. Conduct analysis/underwriting functions, as needed. Provide support on new business... ...required. Well organized and systematic. Must possess strong communication skills. This position is hybrid/remote work eligible....
...Mercor is looking for a Spanish (Mexico) Audio Generalist Evaluator Expert to contribute to a high-impact audio AI research project.... ...fluency in both Spanish (Mexico) and English, and a passion for translating audio and visual information accurately.#J-18808-Ljbffr...
Seeking Full Time and Part Time Housekeepers for our Hyatt House RDU / Brier Creek. Come join a winning team!Are you looking for a Company you can "GROW" with, Look no farther, CMC Hotels can provide this opportunity to you. We believe in Growing People. Our people are...
...Family of CompaniesDynamic Earth, Dynamic Survey, and Dynamic Traffichas been a leader in land development consulting since 2004. Originally... ...pave the way for growth and advancement.OverviewThe Project Manager is responsible for leading technical traffic analysis...