Job Description

Customer Service Representative III

The Neil Jones Food Company is looking for a Customer Service Representative III at our corporate headquarters in Vancouver, WA. The Neil Jones Food Company processes superior quality, fresh packed, vine-ripened California tomatoes and Pacific Northwest fruit. With headquarters in Vancouver, Washington, NJFC has been providing our nation's discerning foodservice, retail, industrial and institutional customers the finest quality canned and pouched products for over 35 years. NJFC operates three production facilities: Northwest Packing in Vancouver, WA; San Benito Foods, in Hollister, CA; and Toma-Tek in Firebaugh, CA.

We are seeking a Customer Service Representative responsible to handle all aspects of daily order fulfillment and general order management for assigned area including International, Industrial or other more complex customer orders with multiple ship or freight requirements, from start to finish. Deliver a high level of customer service and satisfaction both to our internal departments/partners and external vendors and customers. Act as primary contact for orders in assigned area of responsibility. Assists customers with various requests for information; coordinates orders and deliveries with Brokers and Regional Sales Managers, warehouse personnel and supply chain/logistics as needed to provide timely service to customers. Builds and maintains strong business relationships with both internal departments, stakeholders and external vendors and customers through demonstrating a consistent positive attitude and professional communication both in writing and verbal. This is a non-exempt position.

Key Responsibilities:

• Process and manage international customer orders from entry through final delivery.
• Coordinate order confirmations, shipping schedules, and fulfillment timelines with production, sales, and warehouse teams.
• Confirm product availability, production timelines, and shipping schedules with Production and Planning teams.
• Maintain accurate order data in order-management systems.
• Review sales contracts and purchase agreements to verify terms, pricing, Incoterms, product specifications, and delivery requirements.

Requirements :

• Associate's degree in business management, sales and marketing, or related field preferred; or, equivalent combination of experience and training that demonstrates the ability to perform the key responsibilities of this position.
• 3-5 years of Export logistics, international shipping, or supply chain operations preferably in the food industry
• Proficiency with ERP systems and Microsoft Office Suite.
• Advanced knowledge and understanding of order fulfillment process and Company product lines.
• Strong understanding of Incoterms, export documentation, and global trade compliance.

Benefits:

• Medical, Dental, & Vision coverage
• 401(k) match with Traditional & Roth options available
• Company paid Life and AD&D insurance
• 10 paid vacation days, 9 paid holidays, and separate sick time
• Employee Assistance Program
• Numerous other voluntary insurance products available including Pet & Auto
• Convenient location, 2 miles west of downtown Vancouver
• Free parking

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

The Neil Jones Food Company participates in E-Verify

E-Verify Participation

If You Have the Right to Work, Don't Let Anyone Take It Away

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