Job Description
Position Summary
The Customer Experience Lead (CXL) is an hourly key holder who helps lead the store during assigned shifts and ensures an exceptional customer experience. This role serves as Manager on Duty (MOD) when the Store Manager and Assistant Manager are not present.
The CXL is a floor leader first, focused on delivering Fit2Run’s Fit process, supporting the team in real time, and ensuring smooth store operations throughout their shift.
Key Responsibilities
Sales & Customer Experience
The CXL delivers the Fit2Run Fit process with every guest and leads by example through strong selling behaviors and product knowledge.
They support team members on the floor to improve conversion and average transaction value while helping resolve customer concerns and escalating when needed.
This role helps maintain a high-energy, service-focused environment that reflects Fit2Run standards.
Shift Leadership (MOD)
During assigned shifts, the CXL serves as Manager on Duty and is responsible for opening and closing the store following company procedures.
They help direct the flow of the business by delegating tasks, ensuring completion of daily responsibilities, and monitoring floor coverage.
The CXL addresses immediate operational or customer issues and communicates with the leadership team as needed, escalating situations appropriately.
Team Support & Coaching
The CXL provides in-the-moment coaching and support to team members while reinforcing company standards, service expectations, and policies.
They assist with onboarding and training new associates when needed and model professionalism, accountability, and teamwork.
Operations & Store Standards
This role supports daily operations by maintaining store cleanliness, organization, and visual presentation. he CXL executes opening and closing procedures, supports promotions and product launches, and helps ensure the store is operating efficiently during each shift.
Inventory & Merchandising
The CXL assists with restocking merchandise, maintaining visual standards, and supporting inventory organization to ensure product is readily available for customers.
Key Performance Expectations
The Customer Experience Lead is expected to deliver strong individual sales results, provide consistent leadership during assigned shifts, and ensure smooth store operations when acting as Manager on Duty.
This role supports a high level of customer experience and contributes to overall team performance.
Qualifications
Candidates should have at least one year of retail or customer service experience, with prior leadership or key holder experience preferred.
Strong communication and problem-solving skills are essential, along with the ability to lead in a fast-paced, customer-focused environment.
Reliability, accountability, and flexible availability, including evenings, weekends, and holidays, are required.
Physical & Work Requirements
This role requires the ability to stand and walk for extended periods, lift up to 40 pounds, and frequently interact with customers and team members.
The position is primarily active and floor-based.
Fit2Run Expectations
The CXL leads through service, energy, and example while supporting team success and store performance during each shift.
They are expected to follow company policies and escalate concerns appropriately.
...Virtual Inboud Call Center Agent (Remote) About the job Virtual Inboud Call Center Agent (Remote) Virtual Call Center Agent Job Responsibilities:Obtains client information by answering telephone calls; interviewing clients; verifying information.Determines eligibility...
A local pet grooming service in Kansas City is seeking a dog bather to wash, brush, and provide care for dogs. Responsibilities include bathing, drying, and recommending pet care products to customers. Ideal candidates must be at least 16 years old and possess strong customer...
...Join our growing team as a Amazon Fulfillment Associate to assist with organizing, stocking, and general upkeep, support the preparation and delivery of goods or services, and manage daily responsibilities with a focus on quality and efficiency. Other duties include work...
...qualify for this position. About the Role We are seeking a Platform Engineer with deep expertise in Databricks administration, data governance, and platformlevel engineering standards. This role enables multiple analytics and AI teams to build safely, efficiently...
...Role : Data Analyst_EDM Location: West Des Moines, IA FTE ONLY Must Have Technical/Functional Skills We are looking for a Data Analyst with strong experience in Insurance, Risk, and Data Engineering concepts to support data analysis, reporting...