About the job Call Center Representative You are the first point of contact for our valued members. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service. Full-time Afternoon/Evening Shifts including weekends and some holidays Growth and advancement opportunities What You Will Do: Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues. Understand the nature of the members distress, ensuring their immediate safety, and document the details promptly and accurately. Maintain a compassionate and composed demeanor, especially during high-intensity calls. Relay critical information to the internal and external teams to expedite the dispatching process. Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service. Succeed in a structured environment where performance goals are set and measured, driving member satisfaction. Work-From-Home Requirements: Dedicated, quiet workspace without interruptions. You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity. Demonstrated ability to uphold productivity and confidentiality in a remote setting. Regular attendance in virtual team meetings and training sessions. Availability during standard business hours and flexibility for possible shift adjustments. What You Will Need: Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus. Ability to provide excellent customer service and thrive in a high-volume call environment. Excellent communication skills, both verbal and written. Empathy and a strong desire to help those in distress. Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens. Comprehensive understanding of maps, GPS systems, and traffic safety rules. Proficiency in Microsoft Teams and Outlook. High School diploma, GED or equivalent. Remarkable benefits: 401(K) saving plan with company match AND Pension Tuition assistance Wellness program Employee discounts (membership, insurance, travel, entertainment, services and more!) Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value. We are specifically looking for applicants based in the United States. The ability to work independently and with minimal supervision is essential, as well as a proactive and can-do attitude. #J-18808-Ljbffr
...Now Hiring: Local Class A CDL Driver (Manual & Automatic) Gower, MO | $25/hr + Full Benefits | Weekdays Only | Home Every Night... ...For Valid Class A CDL Current MO DOT Medical Card Experience with manual and automatic transmissions Ability to lift and...
A prominent aerospace company is seeking a Mechanical Project Engineer to join the JETS II contract team at NASA Johnson Space Center in Houston, TX. The role involves developing design solutions, performing engineering evaluations, and leading cross-functional teams....
...Virtual Receptionist - Work from Home (Hiring in the US)Our Virtual Receptionists love their job.We are passionate about our Virtual Receptionist agents being able to shine and utilize their inner "superpowers" every day by providing the best work environment, pay,...
...Communities. We grow by empowering our team, creating memorable experiences for our Guests, and driving results for our Company. While we... ..., and manage trash and recycling duties. You'll support bartenders with prep tasks such as cutting fruit and refilling mixers,...
The Speech Language Pathologist CCC Certified at Encompass Health plays a critical role in patient recovery and rehabilitation within... ...team. This position is pivotal in delivering specialized speech therapy services in an inpatient rehab facility. Candidates must hold a...