Job Description

Bookstore Customer Service Assistant

Health Advocates Network is currently seeking a Bookstore Customer Service Assistant to work at a facility in Randolph, NJ. Pay Rate: $16 / hour *W2

Key Responsibilities:

• Process incoming online orders for textbooks, course materials, supplies, and merchandise
• Pick, pack, and prepare shipments accurately and efficiently
• Print shipping labels and documentation for outgoing orders
• Monitor online order status, including cancellations, backorders, and returns
• Ensure orders meet bookstore accuracy, quality, and delivery standards
• Maintain up-to-date knowledge of current course materials and inventory availability
• Communicate with customers regarding order issues, delays, or substitutions
• Work with shipping carriers to resolve delivery problems or claims
• Assist with inventory management, cycle counts, and stock replenishment
• Collaborate with in-store team to support peak periods and special campus events

Qualifications:

• High school diploma or equivalent required
• Experience in retail, e-commerce fulfillment, or inventory management preferred
• Strong attention to detail and ability to follow processes accurately
• Basic computer skills; experience with POS and e-commerce systems a plus
• Ability to lift up to 40 lbs and perform repetitive tasks such as packing and scanning
• Excellent time management skills and the ability to meet deadlines
• Strong communication and problem-solving abilities
• Flexibility to work extended hours during rush periods (e.g., start of semester)

Preferred Qualifications:

• Familiarity with academic course materials and textbook systems
• Experience using shipping platforms (e.g., UPS, FedEx, US Government Client)
• Knowledge of e-commerce software or bookstore management platforms (e.g., MBS, Follett, Akademos, or similar)

Work Environment:

• Warehouse or back-office environment within the college bookstore
• Requires standing, lifting, and moving materials for extended periods
• Fast-paced, deadline-driven setting during peak seasons
• Team-oriented culture focused on student service and operational efficiency

If interested, please apply through this job post. You may fax a copy of your most recent resume to 877-858-623. If you have any questions, please feel free to call (800) 928-5561 and ask to speak with Cameron (Monday-Friday 8:30 AM-5:00 PM PST).

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