Job Description

Company Overview

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Our Partner is a trusted name in fine jewelry, known for exceptional craftsmanship, high-quality pieces, and personalized customer service. Located in Charlotte, North Carolina, the company specializes in jewelry repair, restoration, and custom design, serving a loyal and growing client base.

With a strong emphasis on artistry, precision, and client experience, Perry’s Jewelry takes pride in bringing new life to treasured pieces while delivering outstanding results.

Position Overview

The Bench Jeweler is a hands-on, skilled craftsperson responsible for performing a wide range of jewelry repairs and restorations. This role is ideal for someone who thrives in a detail-oriented environment and takes pride in delivering high-quality workmanship.

The Bench Jeweler will work closely with the team to ensure timely, accurate, and beautiful results on both client-owned and in-store jewelry, while contributing to an exceptional overall customer experience.

Core Responsibilities

• Identify repair needs on client and inventory jewelry pieces
• Perform stone setting and stone replacement with precision
• Execute simple to complex soldering and laser welding
• Re-tip prongs and restore structural integrity of jewelry
• Complete chain and clasp repairs
• Perform ring sizing with accuracy and care
• Clean, polish, and restore jewelry to like-new condition
• Assist with intake of repair and custom design items, ensuring accurate documentation
• Support store events and special projects as needed
• Perform additional duties as assigned to support business operations

Key Performance Objectives

First 90 Days:

• Become familiar with shop processes, tools, and workflow
• Demonstrate proficiency in standard repairs (ring sizing, chain repair, polishing)
• Maintain quality standards under supervision
• Build strong working relationships with team members

First 180 Days:

• Independently complete a wide range of repairs, including more complex work
• Consistently meet turnaround time expectations
• Maintain high standards of craftsmanship and attention to detail
• Contribute to efficient repair workflow and organization

First 365 Days:

• Serve as a reliable expert for both routine and complex repairs
• Consistently deliver high-quality work with minimal rework
• Support custom design and advanced repair projects as needed
• Contribute to team efficiency and potentially assist in training newer staff

Employee xywuqvp Value Proposition

• Opportunity to work on a wide variety of fine and custom jewelry pieces
• Hands-on role with a strong emphasis on craftsmanship and artistry
• Supportive, team-oriented environment
• Exposure to both repair and custom design work
• Stable and growing business with a loyal customer base
• Opportunities to expand skills and grow within the company

Company Values

• Craftsmanship: Commitment to precision, quality, and attention to detail
• Integrity: Honest work and transparent communication with clients
• Customer Care: Treating every piece as meaningful and every client with respect
• Teamwork: Supporting one another to deliver the best results
• Pride in Work: Taking ownership and pride in every finished piece

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