Job Description

AM Front Desk Agent

The AM Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service.

Responsibilities:

• Greet guests and complete the check-in process.
• Input and retrieve information from the computer and PMS system.
• Confirm guest information, room assignment, code electronic keys.
• Provide information to guests about hotel amenities & local area.
• Assist guests with check-out.
• Ensure rooms and services are correctly accounted for.
• Demonstrate knowledge of hotel information including room categories, outlet promotions, the local area, and other general product knowledge.
• Answer and manage phone calls in a timely manner, managing multiple tasks at once.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Receive, retrieve, and relay messages and packages to guests.
• Other duties as assigned.

Requirements:

• Must have employment eligibility in the U.S.
• Minimum High School Diploma or equivalent.
• Demonstrated ability to work collaboratively and communicate effectively, effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all levels of the organization.
• A Monday - Sunday schedule that allows availability to work weekdays, holidays, and weekends based on the demands of the hotel.
• Required to stand for entire duration of shift. Occasional waking, bending stooping, reaching and use of hands to handle objects, tools or controls.
• Must be able to lift up to 25 lbs.
• Frequently is required to talk or hear.
• One year minimum job-related experience required, preferably within a front desk or customer service role.
• Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks.
• Must be able to abide by the company appearance standards and compliance with the designated uniform.

Immediate Benefits:

• Discount Hotel Rooms at MCR managed hotels
• Fitness Center membership eligible
• American Airlines Federal Credit Union membership eligibility
• Employee Assistance Program
• Weekly Payroll

Comprehensive health benefits after 30 days:

• Dental insurance
• Vision insurance
• Health insurance
• Health savings account
• Flexible Spending Account
• Disability insurance
• Life insurance

Paid Time off benefits after 90 days:

• Paid Personal Days
• Paid Sick Days
• Paid Holidays

Retirement Savings Plans after 6 months:

• 401(k) + Match
• Roth 401(k)

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Our Company:

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company 's 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.

What we offer/What's in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

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